G-T-P Collects for PC World Business
14/07/2008

G-T-P Group Ltd has been awarded the DSGi Business contract for managing Direct Debit payments for the PC World Business Remote IT Management service.

The Remote IT Management Service (RITM) is a virtual IT department that offers PC World Business customers an IT helpdesk; a secure, fast and reliable network and 24-hour network monitoring, allowing customers to focus on their core business. Opting for G-T-P’s Direct Debit Facilities Management solution (DDFM™), will result in reduced internal administration and costs for DSGi Business, allowing them in turn to focus on their core business.

G-T-P will set up Direct Debit Instructions (DDI) for customers over the phone using G-T-P’s existing Paperless Direct Debit licence and AUDDIS (the Automated Direct Debit Instruction Service). AUDDIS will enable G-T-P to automate the sending of DDIs resulting in fewer errors.

G-T-P will also manage any unpaid or cancelled Direct Debits on behalf of DSGi Business. DDFM™ uses ADDACS (the Automated Direct Debit Amendment and Cancellation Service), which is the quickest and most accurate method of communicating information on invalid instructions and will minimise the risk of error, number of unpaid Direct Debits and resulting indemnity claims.

“From a customer perspective the transition to DDFM™ will be seamless,” comments Helen Child, Chief Executive of G-T-P, “We will operate behind-the-scenes as an extension of the DSGi Business team, reducing their workload and providing the highest level of service to their RITM customers.”

www.pcwb.com